Spring Sale -> 10% Off -> Spend min. 10£ - > Save on Shipping Costs! We Ship to the UK for FREE! - > International Orders Accepted at HerbalMansion.com

Frequently Asked Questions

If you have any questions prior to ordering or about an order you have placed, chances are we have been asked the same thing before! Here we try to cover as many frequently asked questions, if you still don’t have an answer to your question please connect with us through email. 

Order Process

How long will my order take to arrive?

Our standard processing is 1-2 business days.

All our UK orders are sent by Royal Mail 2nd Class delivery which estimates 2-3 business days from the date of postage. If you require your order sooner you can also choose to upgrade to 1st Class delivery. This will be processed within 1 - 2 working days and sent 1st class with Royal Mail. If it’s required sooner, please contact us after placing your order and it can be sent as soon as the next working day (or same day).

International Orders - Orders from outside the UK should be placed at Herbal Mansion Store - - > https://www.etsy.com/shop/HerbalMansionStore

I haven't received my order yet?

All our orders are sent out via Royal Mail and we receive a tracking code for each delivery. If you haven’t received your order yet it might just be down to extremely busy periods or Postman Pat taking a little longer than usual. If you pop us a message over email including your order number we will respond to you within 48hrs (often sooner) with an update.

What should I do if my order hasn't been delivered yet?

Please contact us by email . Allow 48hrs for replies. We will do our best to respond quicker particularly when weddings are imminent.

I haven't received an order confirmation?

If you haven’t had your order confirmation email through it is likely it’s either ended up in your spam folder or been blocked by your mail server. Don’t panic, just get in touch with us by email with the name your order was placed under and your delivery postcode and we’ll send over your confirmation email again.