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Return & Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.


To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, Next contact your bank,  it may take 14 days before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dgstoreuk.com.

Exchanges
If you need to exchange item for another one, contact us by email sales@dgstoreuk.com and send your item to: DGStoreUK, Unit 9a, Machins Industrial Estate, NG11 0HG, Gotham, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return, you should post your product to: DGStoreUK, Unit 9a, Machins Industrial Estate, NG11 0HG, Gotham, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (as we offer free shipping).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.