Orders from outside the UK should be placed at Herbal Mansion Store - - > https://www.etsy.com/shop/HerbalMansionStore

Return & Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dgstoreuk.com.

Exchanges
If you need to exchange item for another one, contact us by email sales@dgstoreuk.com and send your item to: 22 De Morgan Close, Underwood, NG16 5EU, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return, you should post your product to: 22 De Morgan Close, Underwood, NG16 5EU, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

★ Reviews

Let customers speak for us

7492 reviews
97%
(7242)
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S
Linden Flowers / Lime Flowers
Sandra Wright (London, GB)
Linden

Great product. Thank you.
This is my second order. Prompt delivery and we'll packaged.
Perfect for my night time pot of linden tea

b
Earl Grey Blue - Black Tea
bhuvan kishore (Wolverhampton, GB)
Great tea and very well priced

This tea was amazing and I have mixed with a very high quality Assam and Namring Darjeeling in my own secret blend to dampen the bergamot flavours. I will use this store again soon. Thoroughly recommend.

P
Orange Blossom Petals
Paul B (Cambridge, GB)
Orange flowers

First time I’ve used DGStorr Best I’ve had, fresh aroma in a dried sort of way. Will definitely buy again

R
Honeysuckle Flowers
RD (Edmonton, GB)

Very good

C
Linden Flowers / Lime Flowers
Corinna (Birmingham, GB)
Linden

Addition to valerian for night time tea. Very nice.. I have insomnia.. this helps.

C
Cat's Claw / Vilcacora
Corinna (Birmingham, GB)
Cats claw

Mild tea, great for immune boost. Steep for ten mins, jobs a good un.

C
Valerian Root
Corinna (Birmingham, GB)
Sleep tea

I use this to help me sleep with some other ingredients. Good quality.

C
Apple Blossom
Corinna (Birmingham, GB)
Tea

Very nice quality. Arrived quickly.

G
Sweet Dreams Tea
G.M. (London, GB)
Sweet Dreams Tea

Really enjoyable bedtime tea, and excellent service.

E
Valerian Root
E.H. (Doncaster, GB)

Great - bought primarily to add to homemade cat toys in place of catnip, the cats are definitely keen on it so far. 25g turned out to be more than I was expecting - shown here in a 190ml / 8oz jar, with tealight for scale. There was quite a lot of powder in the packet where I'm guessing it got battered during shipping, but that's fine for my purposes. Hopefully going to try it in tea soon as well, it seems like excellent quality.